I would like my carpet mounted this carpet appears to be aged and wrinkled. I also need to acquire exactly the same customer service that I acquired when “Empire today†revenue agent very first came to my residence to obtain my organization.
Not a soul at any time responses. I depart my info and regularly hold out to connect with someone. Properly I lastly did and was explained to that someone could well be out the subsequent Tuesday to switch each of the trim. I sat all over on my working day off and no person came out and no person known as. I've termed customer service, still left various messages and no response. THIS Enterprise HAS THE WORST Customer support. I have trim that require repair service and this business could treatment less. Empire you may have shed a superb customer!!!
I used to be educated that 4 crews called off/no display. I used to be now scheduled for next day. The installers came out first thing and looked at my carpet and knowledgeable me they could’t do it, since the salesperson indicated on do the job buy for “a extend of carpet not fix and can't take care ofâ€. He spoke with supervisor via cellular phone, Robert, who was to connect with me afterwards that day. Yet again, NO Simply call!! I'd to go away several messages for two times right before the first salesperson, not supervisor, termed me back. UNACCEPTABLE! She informed me that she didn’t realize I necessary mend and assumed the carpet may be stretch (While pics have been bundled!!!) Also, Informed me that While the area needing repair was smaller, they'd not be able to patch (mind you I have additional carpet) and all the learn room carpet would want replaced. Also, they not inventory my carpet,but “would be much more than satisfied to possess a person of their representatives arrive at my house for any quoteâ€! It's important to be kidding me!!!! Took six-7 weeks for me to acquire by means of to your company and transfer all my furnishings out for 2 days ready, to uncover this out! Completely, unprofessional and very unsatisfied buyer!!
I will be contacting the Better Small business Bureau and will never advocate making use of Empire for just about anything ever once more. I do know that I am only one particular person, but I'll affect this business with my voice.
June 25, 2018 at seven:28 am There’s an personnel Tony Butterfield, who was once inside the Philadelphia marketplace and it has considering that transferred towards the San Diego market, who’s instructing gross sales reps an unethical approaches to collect the self gen reward as kind of a means within the regulations. If one particular employee Is that this unethical will make a person marvel how he is usually trustworthy and give a shopper the most effective price as opposed to working a fraud on them even though about the telephone While using the product sales rep coaching him/her together.
twelve/six/2017 Wednesday Been given return call I used to be advised through the rep Justin that he is ready on my paperwork to get reviewed and he hasn’t gotten it back again, I requested Should the Section was in a similar setting up get more info he stated Indeed, so I explained you can’t go above and possess them pull it and take care of it, he tells me I'm not the only real customer in Philly and must wait I said Along with the same problem he stuttered I told him that was not acceptable and I need my money credit back he tells me with an Mind-set “Perfectly that’s not going to occur†I stated I will notify my attorney and choose u to smalls assert courtroom.
However It might be terrific to obtain Empire stand at the rear of their inadequate installation and unintelligible customer care
– Installation day started with challenges. Based on the installer, the income rep ought to have inspected additional and NOT directed me to remove the ceramic tile (in a expense of $500 to me rental gear and labor). Eradicating it designed the ground uneven and new subfloor would need to become set up to level it. Two several hours was wasted inside a back and forth between the installer, me and also the dispatch manager…who initially made an effort to have me pay out and extra $900 to assist repair the mistake of the gross sales rep.
We strive to go away a optimistic effect for the duration of our in-property consultations, and we’re sorry to hear this wasn't the case. We’ll be in contact with you shortly to debate your working experience.
Our Over-all mission is simple. We want Empire Today to get the location the place our buyers may have stunning floors, manufactured simple. Empire Today is probably the leaders in both of those residential and commercial mounted flooring.
August fifteen, 2018 at 12:09 pm Excellent morning. I'm composing to complain about a botch tile task that I experienced accomplished on my two bogs in April 2018. The work took almost three days, the contractor took most of the solution that I assumed I bought and my commode was replaced improperly. For making matters even worse I noticed in June 2018 that my grout was cracking in my bedroom tub– assumed not a lot of about it until July 2018 when I found substantial piece of gout was cracked in my most important bathroom and another lavatory, not forgetting the floor was unleveled. It took me three months to acquire a seller out ( soon after various makes an attempt only to be instructed he was on holiday vacation). When he came he mentioned that the ground was unleveled Which quite a few of your tiles would wish to be eliminated and changed in order to fix.
Following the carpet was mounted I felt the difference during the padding. What she didn't point out was the new padding was INFERIOR to the padding I had presently. It felt as though I used to be walking on cement. It is obvious while in the shots I took of the ground molding and the stair molding thehorizontal traces because the carpet was so much lower.
We website regret to listen to that you have been unhappy together with your experience. We under no circumstances want our prospects to feel this fashion, and we’ll be next up with you shortly to learn more.
The observe-up inspection by Joe, which initiated Trevor’s subsequent go to was to reiterate my dissatisfaction with the original installation and also to increase The problem through the front entrance doorway, which I remediated at my own expenditure (see authentic article). The nerve your team should play semantics. I shared with Kim that their reaction was unacceptable and which the settlement was for an entire alternative, not merely for that eating room and any weakened floorboards at a superb/discounted price tag.